Shipping Policy

SHIPPING POLICY (Conditions of Delivery)

• The product will be delivered below 500/- Rs. 40/- delivery charges after 500/- free of cost anywhere in India. (Condition Apply)
• In case the product dispatch is delayed the customer will be notified.
• Customer should not accept the product if the seal is broken.
• Once the order is accepted the confirmation will be sent to the concerned customer either through his email or by SMS / Phone.
• Estimated time of delivery is 5 – 10 working days, few products might take some extra time as mentioned on the product page.
• All materials will be Delivered through reputed courier service.

CANCELLATION

Cancellation can only be done on the following terms and conditions:

• Sunglass/Frame/Contact Lenses – Cancellation can be done before the product is shipped or within 12 hrs of booking the order (whichever is earlier).
• Once the product is shipped the company will not accept any cancellation.
• Complete Spectacles (Frame/Sunglasses + Lens) – Cancellation can be done within 4hrs or before the lens are processed since these are customized lenses.
• The company reserves the right to cancel an order. The reason for cancellation could be due to:

1. In case the order request is not acceptable to the company.
2. Non-availability of the product.
3. Inaccurate product information or pricing discrepancies.
4. Due to reasons of any fraud.
5. Wrong usage of payment made by customer or incomplete information received from the customer.

Upon such cancellation made by the customer with intimation being given to the company within the prescribed time period mentioned above, then in that case the company shall refund 100% of the money and not otherwise.

RETURN & REFUND

Product has to be returned within 7 days after receiving the parcel but not more than 14 days from the date of receipt by the company. Once the product is returned to us, we will inspect the product before making the refund. Refund can be made only if the product is in unworn & in brand new condition with original seal box, instruction paper, warranty & other accessories if any. The product should not have been used or should not have any dirt or scratches or wear and tear or any kind of bend or twist. The price tag and any other identification tag, the invoice and the original packing must be intact and in toto. Also note if the barcode/price tag is torn then we will consider it to be accepted by the customer. In case the customer receives an incorrect product, the customer is requested to contact the customer care as early as possible but not later than 3 days of receipt. Pricing shown on the product may vary as displayed on the website due to any technical or typographical error or information received from the supplier`s prices. In such cases the company shall make 100% refunds. The customer shall not accept the parcel if the seal is broken.

We would request you to take a video while unboxing your parcel.

N.B. All refunds are subject to refund of the entire invoice products and not in parts.

WARRANTY 

The company will forward the warranty supplied by the manufacturer to the customer.

The company hereby gives one month’s warranty on any product purchased online. The company further provides the warranties on those products as given by the manufacturer to the customer. All warranties are limited to manufacturing defects only.

In case of branded products, the same will be sent to the principal company for repair/replacement.

The company reserves its rights to give services in case of manufacturing defects restricted only to branded products on the following:

For Frames and Sunglasses: This includes immunity extended in furtherance to the manufacturer`s warranty against deficiencies in hinges and welding points only lasting for a period of 1 months from the purchase date specified.

For Ophthalmic Lenses: This includes a guarantee against the non-conformity of the lenses to the prescription tendered by you, if the same is reported and evidenced within 1 (one) month from the date of invoice. This guarantee shall extend only towards the conformity of the lenses made in accordance with the prescription relied upon by you and not the prescription per-se.

Note: This shall not cover complaints against defects/damage caused by accidents and natural wear & tear.

The following conditions are not covered under warranty:

Damage caused by misuse scratching or tarnishing accidental damages sitting on the frames/sunglasses twisting or bending of the frames/sunglasses cracking/breaking of lenses natural discoloring of lenses/frames / sunglasses.

In case of products other than the branded ones the company reserves its rights to provide warranty to products which does not come under the following parameters:

natural discoloring of lenses/frames / sunglasses twisting or bending of the frames/sunglasses scratching or tarnishing damage/loss of screws, stones or crystals.

PRICING & PAYMENTS

• All the prices mentioned on the website are in Indian currency (Rupees)
• The prices, products and services are subject to change at the Company`s discretion.
• All prices are inclusive of taxes.
• The company does not make any representation that the prices quoted on the website will match the offers provided by any retail stores.
• Pricing shown on the product may vary as displayed on the website due to any technical or typographical error or information received from the supplier`s prices. In such cases we will issue refund.
• The following are the accepted modes of payments: Online payment via Credit Card, Debit Card, Net Banking, Pay U.
• If any differences are found in pricing on the himalayaoptical.com website pre and post orders, kindly contact us within 72 (Seventy-Two) hours of placing your order.
• We are not responsible for the misuse of any credit card or payment mechanism. 

SITE CONTENT

You are responsible for any notes, messages, photos, contents, videos or information posted or transmitted through this site. https://lensbuy.in/shall be entitled to take any steps if found that any one is misusing the portion of any content or copying any element for any use will be violation of our terms and conditions. You agree that any content you post may be used https://lensbuy.in/consistent with our Privacy Policy and Rules of Conduct on Site as mentioned herein, and you are not entitled to any payment or other compensation for such use.

INTELLECTUAL PROPERTY

Lensbuy.in, the https://lensbuy.in/logo, https://lensbuy.in/, and other graphics or service terms or names that are used on the Site by https://lensbuy.in/are the sole property of https://lensbuy.in/.https://lensbuy.in/property may not be used for any sale or any promotional activities of any third-party products or services or in any manner that disparages or discredits Lensbuy.in s. All other brands and names (including third-party product names) are the property of their respective owners. Usage of the name lensbuy.in s, https://lensbuy.in/, the https://lensbuy.in/logo or any other graphics or services on any site must be granted by https://lensbuy.in/.

This site is controlled and operated by lensbuy.in, All materials on the site including images, contents, videos clip, trademarks, intellectual property or any information are controlled and protected by our copyrights policy. Materials on https://lensbuy.in/site owned, operated or licensed or controlled by us is solely for your personal use and not commercial. You must not copy, reproduce, resell, upload, or disrupt any material in any way. You must not whether directly or indirectly assist any person in any kind of misuse of the site. If you are found misusing the site, we reserve the right to take appropriate action against you.

SUBMITTED FEEDBACK

It is our desire to hear comments & suggestion from our valued customers relating to our products and our services. If you send us any comment, suggestion, ideas, materials, concepts or any other information for the welfare of our site, the submissions shall be deemed and shall remain our property. None of the Submissions shall be subjected to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Submissions. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Submissions of every kind and nature throughout the universe and shall be entitled to unrestricted use of the submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions, including the right to publish on the Site or elsewhere and to use the Submission, including any suggestions, ideas, etc. contained herein.

DISCLAIMER

All necessary steps are made to make sure that all the information provided on https://lensbuy.in/ is correct and accurate. However, Lensbuy.in does not make any warrants nor any representation that the information provided on the site is complete, accurate or correct. In no event shall we be held responsible for any direct, indirect or by any means damaged caused or any other damage resulting in:

• The use or inability to use the services.
• Unauthorized access to or alteration to the user`s transmission or data or any other matter relating to services; including without limitation damages for loss of use, data or profits, arising out of use of the website or services. Lensbuy.in s shall not be responsible for delay or inability to use the Website or related services, failure to provide services, or any other information or services obtained through the website. We are not held responsible for non-availability of the website or any of its services or products during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to any technical error which is beyond Lensbuy.in control. The user understands and agrees that any materials downloaded or obtained through the website is entirely at their own risk. The company will not be held responsible for any damage caused to their computer system while downloading or after downloading our materials in any manner whatsoever and as such the user is solely held responsible for any such damages.

SECURITY OF INFORMATION

You browsing our site is assumed as you are abiding by our terms and conditions. You also agree that any access to the site is at your own risk. Lensbuy.in is not responsible for any inconvenience caused to you by our site. While purchasing, browsing or any other function on your site, you can register yourself on our site. We ensure that any information provided by you while registering on our site or while making payments will be kept strictly confidential and fully secured. We assure you that your personal information relating to security and privacy is our principal obligation and we assure you that such information relating to your privacy and secrecy is strictly made confidential and will not be transmitted to any third party as and except when it is required by government agencies. However, it is your responsibility to make sure that you keep your account and password confidential, we are not responsible for any activities that is caused under your account or password.

PROHIBITED ACTIVITIES

You agree to abide by our rules and regulations and upload or post messages or materials which are proper. There are certain points which are prohibited on the site:

• You will not defame, abuse, harsh or otherwise violate the legal rights or others.
• You will not upload any file that contain any software or materials that violate our intellectual property right.
• You will not upload any file that contains viruses which may hamper the security of the site.
• You will not publish, post, upload any inappropriate, profane, infringing, obscene, indecent or unlawful topic, name, material or information on the site.
• You will not download any file posted by another user which you know, cannot be legally distributed in such manner.
• Any misuse of the site is prohibited, however in spite of this if any misuse of the site is detected by the company the company reserves the right to initiate proceedings against you both civil and criminal in nature and consequences arising there from will be at your sole risk and responsibility.

If you are caught doing any of the above prohibited activities, then strict action will be taken against you by the company in terms of both civil and criminal actions.

RIGHTS GRANTED BY YOU

While accessing or registering on our site, you are providing us your details such as data, passwords, usernames, personal identification numbers and other materials and contents, suggestions, ideas, feedback, etc. You are expressly granting us the right to utilize this information for and on your behalf in order to provide the service.

The company may or will use such information with the sole purpose for providing you the required service and not for any other purpose. We assume that you will fully grant us the above rights for your as well as our benefits.

YOUR INDEMNITY

You hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.

LIMITATION OF LIABILITY

Nothing in these terms of sale will limit or exclude your or our liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation; or
• Any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.

Subject to this:

(a) Our liability in connection with any product purchased through our website is strictly limited to the purchase price of the relevant product and the replacement cost of the relevant product.

(b) we will not under any circumstances be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time, or loss of goodwill or reputational damage; and

(c) We will not be liable for any losses arising out of a force majeure event.

OTHER RIGHTS

Lensbuy.in has the right to monitor areas on the site and may disclose any data or communication of any kind. We reserve the right to terminate or suspend your accessibility to a portion or all part of the site without notice for any conduct that we feel is violating any applicable law or is harmful to the interest of the site, or the third party. We reserve the right to deny your purchase of any products or service if we find that you are intending to resell the products.

APPLICABLE LAW AND JURISDICTION

We make no representation that the content in the site is appropriate for use in other location and access to it from territories where it is illegal. Those who choose to access the site from other locations do so at their own risk we are not liable for any inconvenience caused to them by our site. You may not use or export the Content in violation of export laws and regulations of INDIA. Any claim relating to the Site, the services provided through the Site, or the Content (a “Claim”) shall be governed by the laws of INDIA, without reference to any choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Pune [India] and irrevocably agree that all Claims may be heard in such court. You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.

LEGAL USES

We assume that you are using the site solely for your personal use and benefits and is not transferable by you to any other entity. You understand that you are authorized to access and use the services only for legal and lawful purposes.

You further undertake and state that by using the service you are not misrepresenting any person or entity. All services are for your personal use only. You will be interrupted time to time for any of the several reasons such as the malfunction of equipment, periodic updating, maintenance or repair of the Website or other actions that the Website. Every effort is made to provide you uninterrupted services from our company, however, we do not warrant that the function, operation, security or accessibility of the website will be interrupted or error-free, that defects will be corrected. As a user of the Website, you agree that your access will be subject to these terms and conditions and that access is undertaken at your own risk. We shall not be liable for damages of any kind related to your use of or inability to access the Website.

Any change in your registration information must be duly updated by you.

COMMUNICATIONS

The company may send you communication, notices or alerts from time to time. These alerts and communication will be sent automatically by the company to you. In case you have suppressed or disabled or communication in general to be junked, the company recommends you activate the alerts to your proper destinations. Change to your email address will apply to all your alerts.

Any e-mail which is sent by the Company or through any of the websites mentioned above, its contents and attachments, if any, are intended solely for the attention of the addressee/s and may also be privileged. If you are not the addressee you may not copy, forward, disclose any part of any message received or its attachments and if you receive a message in error, please delete the said message from your system and notify us immediately. Any information sent via internet could be intercepted, corrupted, lost or contain viruses. The Company and the Website therefore does not accept responsibility for any errors or omissions in messages received by you which may arise as a result of internet transmission.

JURISDICTIONS

The company controls and operates this website/s from its registered office in Pune, MH, India and makes no representations that these materials are appropriate or available in other locations. If you are using this website from other locations, then you are responsible for compliance with applicable local laws. This Agreement shall be treated as though it were executed and performed in Pune, India and shall be governed by and construed in accordance with the local domestic laws of India (without regard to conflict of law principles). All legal proceedings arising out of or in connection with this Agreement shall be brought solely in Pune, India. All disputes that may arise shall be resolved in accordance with rules specified under the Indian Laws and venue for it shall be Pune. The courts in Pune shall have the sole jurisdiction regarding the subject matter of this Agreement.

PRIVACY STATEMENT

INFORMATION ABOUT OUR ORGANISATION AND WEB SITE

Lensbuy.in respects your privacy and is committed to protecting it. We provide this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. This website is governed in accordance with the laws of India. The Indian courts shall have exclusive jurisdiction over any dispute arising out of your use of this website.

DATA AUTOMATICALLY COLLECTED

We log visitor`s domain and IP address automatically; this information does not identify you as an individual, but only the computer that is being used to view the site. This data is used to see where the site is being used in the world to ensure coverage, and for click stream analysis to help better understand site usage, so that we can improve our service to you. We do not link information automatically logged by such means with personal data about specific individuals.

DATA COLLECTION AND USE

When you request information through this site, we may need to know some personal information about you. When emailing us or subscribing for free news or information we need your e-mail address, name and other limited personal identifiers, typically name and contact number. If you chose to purchase information, goods, products or services, we will usually require some additional limited financial details. Where you request employment related services or products, we will usually need limited data about personal identifiers, education, employment, family and financial details. Your personal data will be processed to provide information, goods, products and services you request in the form that you require.

If we require sensitive personal data, then we will ensure that the collection and use is in strict accordance with the “Information Technology Act” principles of data protection and data privacy.

We will not pass your details to anyone else outside the https://lensbuy.in/without your permission. Since https://lensbuy.in/operates globally, the information you submit may be transferred outside of the Indian Area. This and all other transmissions will remain secure and under our sole control. By clicking the `I accept` where you offer your information in return for services, you consent to such a transfer.

If we look to use your personal data for a new purpose, beyond what it was originally provided for, we will ask for your consent. You can choose to provide this consent in advance by indicating in the `opt-in` box at the point that personal data is collected.

DISCLOSURE AND VISITOR CHOICE

You may unsubscribe or opt-out of services at any time, details of how to opt-out is a simple process. Where we disclose your personal data for those purposes stated, we provide you with the means to opt-out of disclosure by either indicating in a box at the point of the site where personal data is collected, by sending an email or by sending postal mail to this address info.lensbuy@gmail.com

Where we disclose your personal data for purposes, which are different to those, stated we offer you the opportunity to consent prior to disclosure.

DATA RETENTION

All the data captured by us is retained by us.

SECURITY

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control that complies fully with data privacy & protection legislation appropriate to the jurisdiction applicable to the site. The security measures are designed to prevent unauthorized access, improper use or disclosure, unauthorized modification & unlawful destruction or accidental loss.

At present we do not give visitors to our Web site the option of using a secure transmission method to send us their personal data.